Customers Say

I have been using catheters for two years now and have already been through three different companies due to the lack of service, high prices, and hidden charges. CatheterPros.com has by far the best prices and service. I receive my shipments in two days!

Kris G.
Marysville, WA

I am so happy to have come across CatheterPros website. Not only are they friendly and knowledgeable, but I found out I can use my insurance and not have to re use catheters. In this economy, the amount of money they helped me save is incredible!! Thank you!!

Justin R.
Scottsdale, AZ

I can’t thank you enough! With being a care taker for my husband, worrying about his supplies is the last thing I have time for and you have made it so easy and affordable. After speaking to customer service today I am convinced you guys really are the Pros!

Carol S.
Ladera Ranch, CA

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Patient Privacy Policy

1- Online Data Protection of Patient Privacy in accordance with GDRP

2- Patient Privacy in accordance with Law

Acceptance:

By using the ABC Medical website, you express you acceptance of the Privacy Policy. If you do not agree with the terms of this Policy, you should exit the website immediately.

Information Collection and Use:

If you contact us through our site, you will be asked to provide certain information so that we may contact you. This information will only be used by ABC Medical in order to provide you with help that is most useful to you. We do not sell, lease, or provide this information to any third parties. We understand that you privacy on the internet is very important to you. We follow administrative and technical safeguards to protect your information.

Our web servers may collect or track the home server domain names, date and time of your visit, type of computer, the originating IP address, files downloaded, search engine used, operating system, and type of Web browser of visitors to the Site as well as aggregate and user-specific information regarding which pages a user accesses.

Our web servers may place a “cookie” (a small data file) or similar code on your computer’s hard drive which allows the server to determine the computer when it visits again, in order to track statistical information about navigation to and throughout certain areas of our Site and the Internet, and to allow ABC Medical to serve advertisements and promotions to you on other third party Web sites.

Specifically ABC Medical (1) engages third party vendors, including Google, to display advertisements on third party Web sites on the Internet; (2) third party vendors, including Google, use cookies to serve advertisements based on your prior visits to our Site; and (3) you may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. In addition, you can opt out of a third party’s vendor’s use of cookies by visiting the Network Advertising Initiative and/or by placing the appropriate setting on your browser to reject or disable cookies.

This Site may use Remarketing Dynamic Ads, a feature that uses the Teracent cookie and you may opt out of the Teracent cookie by visiting the Teracent opt-out page.

This Site may use DoubleClick’s remarketing pixels, and you may opt out of DoubleClick’s use of your cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page (as also listed above).

Please note that if you disable cookies entirely, you may limit your browsing experience on the Internet. Such cookies are not used by ABC Medical to obtain your name or any personal data.

Links from this website:

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Discontinuing the service:

By visiting ABC Medical’s website, you agree that ABC Medical may send you reminders, newsletters, special offers, etc., via email. If for any reason you decide you do not wish to continue receiving this communication, please contact us online and we will discontinue the service.

Notification of Changes:

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Contact Us:

ABC Medical is committed to protecting your privacy on the internet. If you have any questions regarding this Privacy Policy, please go to our Contact Us page and send us an email, or call 1-866-871-0019.

PRIVACY NOTICE

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

Pursuant to 45 C.F.R. 164.504(d), Twenty Second Company, Inc., hereby designates itself and its subsidiaries; ABC Medical Holdings, Inc., ABC Home Medical Supply, Inc., Southeast Medical, Inc., Mi-Med Supply Co., Inc. d/b/a Experea Healthcare, Freestate Medical Supply, MLK Associates, Inc., Urological Services of America, Inc., Peaks and Plains Medical, Inc., and Arkansas Medical Supply to be known as “the affiliates” and from time to time, as a single covered entity, solely for the purposes of the above referenced regulations.

Twenty Second Company, Inc. (hereinafter referred to as “ABC”) is required by law to maintain the privacy of your health information. ABC is also required to provide you with a notice that describes ABC’s legal duties and privacy practices and your privacy rights with respect to your health information.i We will follow the privacy practices described in this notice.ii If you have any questions about any part of this Notice or if you want more information about the privacy practices of ABC, please contact Michelle LeFrancois, Privacy Official, at 866-871-0019 x316.iii

We reserve the right to change the privacy practices described in this notice in the event that the practices need to be changed to be in compliance with the law. We will make the new notice provisions effective for all the protected health information that we maintain. If we change our privacy practices, we will have them available upon request. It will also be posted at the location of service.iv

How ABC May Use or Disclose Your Health Information for Treatment, Payment of Health Care Operations. v

The following categories describe the ways that ABC may use and disclose your health information. For each type of use and disclosure, we will explain what we mean and present some examples.

Treatment. We may use or disclose your health care information in the provision, coordination or management of your health care. Our communications to you may be by telephone, cell phone, e-mail, patient portal, or by mail. For example, we may use your information to call and remind you of an appointment or to refer your care to another physician. If another provider requests your health information and they are not providing care and treatment to you, we will request an authorization from you before providing your information.

Payment. We may use or disclose your health care information to obtain payment for your health care services. For example, we may use your information to send a bill for your health care services to your insurer.

Health Care Operations. We may use or disclose your health care information for activities relating to the evaluation of patient care, evaluating the performance of health care providers, business planning and compliance with the law. For example, we may use your information to determine the quality of care you received when you had your surgery. If the activities require disclosure outside of our health care organization, we will request your authorization before disclosing that information.

How ABC May Use or Disclose Your Health Information Without Your Written Authorization. vi

The following categories describe the ways that ABC may use and disclose your health information without your authorization. For each type of use and disclosure, we will explain what we mean and present some examples.

  1. Required by Law. We may use and disclose your health information when that use, or disclosure is required by law. For example, we may disclose medical information to report child abuse or to respond to a court order.
  2. Public Health. We may release your health information to local, state or federal public health agencies subject to the provisions of applicable state and federal law for reporting communicable diseases, aiding in the prevention or control of certain diseases and reporting problems with products and reactions to medications to the Food and Drug Administration.
  3. Victims of Abuse, Neglect or Violence. We may disclose your information to a government authority authorized by law to receive reports of abuse, neglect or violence relating to children or the elderly.
  4. Health Oversight Activities. We may disclose your health information to health agencies authorized by law to conduct audits, investigations, inspections, licensure and other proceedings related to oversight of the health care system.
  5. Judicial and Administrative Proceedings. We may disclose your health information in the course of an administrative or judicial proceeding in response to a court order. Under most circumstances when the request is made through a subpoena, a discovery request or involves another type of administrative order, your authorization will be obtained before disclosure is permitted.
  6. Law Enforcement. We may disclose your health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, or missing person, or complying with a court order or other law enforcement purposes. Under some limited circumstances we will request your authorization prior to permitting disclosure.
  7. Coroners and Medical Examiners. We may disclose your health information to coroners and medical examiners. For example, this may be necessary to determine the cause of death.
  8. To Avert a Serious Threat to Health of Safety. We may disclose your health information in a very limited manner to appropriate persons to prevent a serious threat to the health or safety of a particular person or the general public. Disclosure is usually limited to law enforcement personnel who are involved in protecting the public safety.
  9. Specialized Government Functions. Under certain and very limited circumstances, we may disclose your health care information for military, national security, or law enforcement custodial situations.
  10. Workers’ Compensation. Both state and federal law allow the disclosure of your health care information that is reasonably related to a worker’s compensation injury to be disclosed without your authorization. These programs may provide benefits for work-related injuries or illness.
  11. Health Information. We may use or disclose your health information to provide information to you about treatment alternatives or other health related benefits and services that may be of interest to you.

When ABC is Required to Obtain an Authorization to Use or Disclose Your Health Information

Except as described in this Notice of Privacy Practices, we will not use or disclose your health information without written authorization from you. For example, uses and disclosures made for the purpose of psychotherapy, marketing and the sale of protected health information require your authorization. If your provider intends to engage in fundraising, you have the right to opt out of receiving such communications. If you do authorize us to use or disclose your health information for another purpose, you may revoke your authorization in writing at any time. If you revoke your authorization, we will no longer be able to use or disclose health information about you for the reasons covered by your written authorization, though we will be unable to take back any disclosures we have already made with your permission.

Your Health Information Rights

  1. Inspect And Copy Your Health Information. You have the right to inspect and obtain a copy of your health care information. You have the right to request that the copy be provided in an electronic form or format (e.g., PDF saved onto CD. If the form and format are not readily producible, then the organization will work with you to provide it in a reasonable electronic form or format. For example, you may request a copy of your immunization record from your health care provider. This right of access does not apply to psychotherapy notes, which are maintained for the personal use of a mental health professional. Your request for inspection or access must be submitted in writing to Michelle LeFrancois, Privacy Official, at Michelle.LeFrancois@abc-med.com or at the address on this notice. In addition, we may charge you a reasonable fee to cover our expenses for copying your health information.
  2. Request To Correct Your Health Information. You have a right to request that ABC amend your health information that you believe is incorrect or incomplete. For example, if you believe the date of you heart surgery is incorrect; you may request that the information be corrected. We are not required to change your health information and if your request is denied, we will provide you with information about our denial and how you can disagree with the denial. To request an amendment, you must make you request in writing to Michelle LeFrancois, Privacy Official at Michelle.LeFrancois@abc-med.com or at the address on this notice. You must also provide a reason for your request.
  3. Request Restrictions on Certain Uses and Disclosures. You have the right to request restrictions on how your health information is used or to whom your information is disclosed, even if the restriction affects your treatment or our payment or health care operation activities. For example, if you are an employee in a clinic and you receive health care services in that clinic, you may request that your medical record not be stored with the other clinic records. However, we are not required to agree in all circumstances to your requested restrictions, except in the case of a disclosure restricted to a health plan if the disclosure is for the purpose of carrying out payment or health care operations and is not otherwise required by law; and the protected health information pertains solely to a health care item or service for which you, or the person other than the health plan on your behalf, has paid the covered entity in full. If you would like to make a request for restrictions, you must submit your request in writing to Michelle LeFrancois, Privacy Official at Michelle.LeFrancois@abc-med.com or at the address on this notice.
  4. Receive Confidential Communications of Health Information. You have the right to request that we communicate your health information to you in different ways or places. For example, you may wish to receive information about your health status in a special, private room or through a written letter sent to a private address. We must accommodate reasonable requests. To request confidential communications, you must submit your request in writing to Michelle LeFrancois, Privacy Official, Michelle.LeFrancois@abc-med.com or at the address on this notice.
  5. Receive A Record of Disclosures of Your Health Information. You have the right to request a list of the disclosures of your health information that we have made in compliance with federal and state law. This list will include the date of each disclosure, who received the disclosed health information, a brief description of the health information disclosed, and why the disclosure was made. For some types of disclosures, the list will also include the date and time the request for disclosure was received and the date and time the disclosure was made. To request this accounting of disclosures, you must submit your request in writing Michelle LeFrancois, Privacy Official at Michelle.LeFrancois@abc-med.com or at the address on this notice. We must comply with your request for a list within 60 days, unless you agree to a 30-day extension, and we may not charge you for the list, unless you request such list more than once per year.
  6. Obtain A Paper Copy of This Notice. Upon your request, you may at any time receive a paper copy of this notice, even if you earlier agreed to receive this notice electronically. To obtain a paper copy of this Notice, send your written request to Michelle LeFrancois, Privacy Official at Michelle.LeFrancois@abc-med.com or at the address on this notice. Our privacy notice is also available on our website at www.abc-med.com.
  7. Notified of a Breach. Your provider is required by law to maintain the privacy of protected health information and provide you with notice of its legal duties and privacy practices with respect to protected health information and to notify you following a breach of unsecured protected health information.
  8. Complaint. If you believe your privacy rights have been violated, you may file a complaint with Michelle LeFrancois, Privacy Official at 866-871-0019 x316 that will provide you with any needed assistance. We request that you file your complaint in writing so that we may better assist in the investigation of your complaint. You may also file a complaint with the Secretary of the Department of Health and Human Services. If your complaint relates to your privacy rights while you were receiving treatment for mental illness, alcohol or drug abuse or a developmental disability you may also file a complaint with the staff or administrator of the treatment facility or community mental health program. There will be no retaliation against you in any way for filing a complaint.vii

If you have any questions or concerns regarding your privacy rights or the information in this notice, please contact Michelle LeFrancois, Privacy Official at 866-871-0019 x316.

Effective Date of This Notice: November 1, 2016

i 45 CFR 164.520(b)(1)(v)(A)
ii 45 CFR 164.526(b)(1)(v)(B)
iii 45 CFR 164.520((b)(1)(vii)
iv 45 CFR 164.526(b)(1)(v)(C)
v 45 CFR 164.526(b)(1)(ii)(A-D)
vi 45 CFR 164.5269b)(1)(ii)(B-D)
vii 45 CFR 164.520(b)(1)(vi); Wis. Stat. 51.61(1)(u)

Contact Information

Catheter Pros

900 E Prima Vista Blvd.
Ste 300
Port Saint Lucie, FL 34952

Phone: 877.337.4399
Fax: 877.384.0491